Terms of Sales

1 – About our site

Access to selling the products are organized on the site www.castera-thermal.com published by the Company LABORATOIRE ODOST implies unreserved acceptance of the following provisions :

Laboratoire ODOST is a limited company whose registered office is located CASTERA- VERDUZAN , 23 rue du Lac 32410 Castéra-Verduzan and registered with the Trade and Auch under number 429 039 670 RCS Companies , SIREN: 429 039 670 00014 CODE NAF 2120Z , VAT : FR26 429 039 670 .

CEO Roland Lascombes

Phone numbers: 05 62 68 11 40

Our consultants are available Monday through Thursday from 8:45 to 12:30 and 13:30 to 17h and Friday from 8:45 to 12:30 and 13:30 to 16h .


Mailing address: Laboratoire Odost - 23 rue du Lac - 32410 Castéra-Verduzan - FRANCE

2- Objective

These general conditions of sale are intended, first, to inform any potential consumer on the terms and conditions under which the seller makes the sale and delivery of ordered products and, secondly, to define the rights and obligations of the parties in connection with the sale of products by the seller to the consumer. They apply, without limitation or qualification, to all sales by the company Laboratory ODOST, products offered on its website www.castera-thermal.com .

The company LABORATOIRE ODOST reserves the right to modify at any time these terms and conditions. In this case , the applicable conditions are those that are in effect on the date of the order by the buyer.

3- Products

          3.1. Products

Pursuant to Article L. 111-1 of the Consumer Code , the User may, prior to his order , take note on the site www.castera-thermal.com , the essential characteristics of the product he wants to order.

The buyer selects one or several products among the different categories available on the www.castera-thermal.com website.

The offers presented by the LABORATOIRE ODOST are valid while stocks last. The LABORATOIRE ODOST reserves the right to change the product mix according to particular constraints related to its suppliers .

The photographs, graphics and descriptions of products offered for sale are only indicative and not binding on the seller.         


3.2. Price

Online product sales prices on the website www.castera-thermal.com , in euros , are those in effect at time of registration of the order by the Buyer.

They do not include shipping costs , which is additional to the price of products purchased according to the amount of the order . Shipping charges are shown before the registration of the order by the Buyer.

Prices include tax (VAT ) applicable on the date of the order and any change in the applicable rate will be reflected on the price of products sold by the LABORATOIRE ODOST within its website.

For orders billed outside French territory, invoicing will be duty free .

product selling prices can be modified by LABORATOIRE ODOST at any time. This change will be reported to the Buyer before ordering.

 4- Registration and confirmation of the order

4.1. Navigation within the site

The User can view the various Products offered for sale by The LABORATOIRE ODOST Site. They can freely browse the pages of the Site without being committed to an order.         


4.2. Order

If the user wishes to order, he chooses the different Products in which he has an interest , and with the said interest by clicking on the box " Add to cart ".

At any time, the Purchaser may :

- Obtain a summary of the Products selected or alter his order, by clicking on " Shopping Cart "

- Continue to select Products by clicking on the icon " continue shopping "

- Finish selecting Products and order them by clicking on "validate my order" .

To order the Products he has selected, the buyer clicks on "validate my order". A summary of the order will appear on the screen. If the list submitted to it corresponds to the Products he has chosen, the Buyer will validate the summary by clicking on "validate my order". The Buyer shall then identify themselves by completing the form accurately made available, on which he will notably include the information necessary for identification with his full name and mailing address.

The Buyer agrees and understands that the seizure of any identifier is worth proof of his identity and his consent.

Once identified, an order form will appear, summarizing the details of the order: the types, quantities and prices of products selected by the Buyer, and the total amount of the order, the coordinates of the Buyer , the delivery address of the products.

Any order implies acceptance without limitation or qualification these terms and conditions.

From the moment the buyer has registered his order by clicking on the icon " validate my order ", it is deemed to have accepted knowingly and without reservation, these general conditions of sale , prices, volumes and quantities of products offered for sale and ordered .

          4.3. final validation of the order

After learning of the status of his order, and once all information requested has been completed by the Buyer , the latter clicks on the "Validate my order " to pay his order.

The sale will be considered final upon receipt of the LABORATOIRE ODOST of the full price .

Any fraudulent order or suspected as such, will be considered by the LABORATOIRE ODOST null and void.

5- Payment

The price is payable in full on the day of placing the order by the buyer , by secure payment by credit card, bank transfer or check. Odost the laboratory will not be required to make the delivery of products ordered by the Buyer if it does not pay the award in full.

The credit card payments are debited to the order.

Payments made by the Purchaser will be considered final only after actual receipt of amounts owed by the Laboratory Odost .

As part of a payment by bank check , the sale will be considered as concluded and therefore shipped upon receipt and validation of the check by the Laboratory Odost .

The LABORATOIRE ODOST reserves the right , in case of non compliance with payment terms set out above, to suspend or cancel delivery of current orders made ​​by the purchaser.


6- Product Choice

The Buyer having considered the products and their characteristics, marketed by The LABORATOIRE ODOST, has under its sole responsibility and according to his needs as a previously determined before any order , turned his choice on the product or products subject of the order. In addition, the Purchaser knowing only the products he owns and uses , is the sole judge of the compatibility of products ordered with those used by him.

It belongs exclusively to the Buyer, if he does not feel competent enough, to be assisted by counsel. It may well call the company for all other additional information 05 62 68 11 40 . 7- Livraison et réception

         7.1. General Rules

For orders exceeding 35 Euros a participation in shipping will be applied.

Our rates shown are for those shipments to mainland France (excluding Corsica) . For delivery in Corsica, in the islands, a surcharge will be applied (more details on the " Delivery and Returns " ) .

To know the amount of shipping outside France, thank you to contact our customer service by email at contact@castera-thermal.com or look under Delivery and Returns website.

Packages are shipped via the shipping method selected. Items are delivered to the delivery address when ordering. The sending of the order will be confirmed to the customer on the day of his departure by e-mail provided that the customer has properly communicated his email address. The shipping costs are the responsibility of Customer. Delivery costs appear separately on the order form before confirmation by the customer, with exceptions.

In case of non delivery of live package, a notice provision is issued by the carrier.

If not withdrawn on time, the parcel will be returned to the laboratory ODOST. In this case, it may be returned to the customer provided that it fulfills again shipping costs and a flat rate of € 15.50.

Transport is at the risk of the Client, it is advisable for the latter to control the parcel arrival. In case of defects, the customer has the right of return specified in Article 8. The times indicated during the order taking are indicative and may vary according to destination. The LABORATOIRE ODOST undertakes to ensure to deliver the products ordered by the Buyer as soon as possible. Delivery times are provided for information only and any overrun will not give rise to any damages, withholding or cancellation of the order by the Buyer. Except for special cases or unavailability of one or more products, the products ordered will be delivered at once.

However, if the goods ordered have not been delivered within a reasonable time after the stated delivery date for any reason other than force majeure, the sale may be canceled at the written request of the Buyer or LABORATOIRE ODOST. The amounts paid by the Buyer will be immediately refunded to him, to the exclusion of any compensation or retention. The delivery is made upon delivery of the products ordered by the Laboratory ODOST the carrier which has accepted them without reservation.

Order processing takes place from Monday to Friday.

The preparation of your order and the average delivery time is 48 hours (working days).

7.2 . Unavailability of Products

Products are offered subject to availability. In case of unavailability of one of the products, the Buyer will be informed at the earliest. This information may be notified to him, insofar as possible, as follows:

• when establishing its control;

• Following the confirmation of the order, prior to delivery, via e-mail or phone. The LABORATOIRE ODOST will then need to subtract the price (s) of (the) product (s) available (s) the amount withdrawn from the bank account of the Buyer, if the payment was made by credit card.

In all the above cases, the Buyer will have the opportunity to cancel the order by requesting either a refund of amounts paid within thirty (30) days at the latest after collection, by email addressed to LABORATOIRE ODOST or the exchange of products or unavailable. In case of exchange of product, delivery costs will be borne by the consumer.

8. Right of withdrawal

Pursuant to Article L. 121-20 of the Consumer Code , the Buyer has a period of seven ( 7) days from the date of receipt to return at its expense , products ordered , for refund.

They must be returned to LABORATOIRE ODOST in perfect condition for resale in their original state (packaging, accessories, manuals ...) , duly sealed and accompanied by the return number obtained as described in section 9 below.

When a buyer returns products, the risk related to returning the product is borne by the buyer.

If the above conditions are met, Laboratory ODOST exchange the product or reimburse the Purchaser within thirty (30) days, the amounts corresponding to goods acquired by him .

9. Return of goods by mail

To return an item , the buyer must first contact the Laboratory ODOST . He can do it by mail to LABORATOIRE ODOST stating the order number and the reference of the articles concerned as mentioned on the invoice.

ODOST the laboratory will not accept any return package if it is not accompanied by a return number. The ODOST Lab does not accept parcels addressed in port due .

Failure to comply with the procedure outlined above and deadlines indicated above , the buyer can not make any claim for non- compliance or defect of goods delivered, the products then being deemed compliant and free from defect .

10- Retention of Ownership

The LABORATOIRE ODOST retains full ownership of the products until full payment is received, in principal, fees and taxes .

11- Responsibility

The Laboratory ODOST can not be held liable for breach of contract in case of shortage or unavailability of the product due to a force majeure, disruption or total or partial strike of postal services and transport and / or communications.

The ODOST Lab can not be held responsible for all direct and indirect damages that might arise from the purchase of products. Only the responsibility of the manufacturer remains fully committed, particularly under Article 1641 of the Civil Code.

The ODOST Lab shall not be liable for any loss of data or files. It is the Buyer to conduct all the necessary safeguards.

Www.castera-thermal.com site also contains information from third parties, and links to other Internet sites. The LABORATOIRE ODOST will in no circumstance be held liable for damages resulting from the use, access to, or inability to use this third information, nor the content of other websites.

12. Data Protection 

12.1. personal information

The Intelligence information collected in the context of distance selling is required, this information is necessary for processing and delivering orders and for preparing invoices . This information is strictly confidential. The lack of information implies the automatic rejection of the order.

In accordance with Law No. 78-17 of 6 January 1978 on computers, files and liberties, the treatment of personal information collected on the Site has been declared to the National Commission Informatique et Libertés (CNIL ) . The User has a right to access, modify, rectify and delete personal data. To exercise this right , the User must send a letter to the customer service of The Laboratory ODOST 23 rue du lac 32410 CASTERA- VERDUZAN .

          12.2. Cookies

The LABORATOIRE ODOST reserves the right to install cookies on the computer of visitors to its website. A cookie does not allow us to identify you . This is a file stored on the hard drive of the User's computer. It aims to report a previous visits by the User on the Site. Cookies are used by LABORATOIRE ODOST in order to customize the User service offered.

13 - Intellectual Property

All LABORATOIRE ODOST site elements are the exclusive intellectual property of LABORATOIRE ODOST. Nobody is allowed to reproduce , use, repost, or use for any purpose whatsoever, even partially, elements of the site they are software, visual or sound.

14. Governing Law and Jurisdiction

Sales of LABORATOIRE ODOST products are subject to French law. Any dispute concerning the interpretation, performance or breach of contract between the Laboratory and ODOST Buyer, even in cases of multiple defendants, shall, in default of agreement, the exclusive jurisdiction of the courts of Auch.

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